I've received an address verification error, what do I do?

If you have received an error message when attempting to complete the registration process which states “We could not verify your Address/Zip Code. Please re-check your information and try again” AND you have tried entering your Billing Address exactly as it appears on your credit card statement, please try the following:

— If your Billing Address uses a PO Box, enter your address as follows: P.O. Box (your #). Please note and include the spaces between the letters and punctuation marks.

— If your Billing Address contains an Apartment/Suite Number, please try combining the Street Number and Apartment/Suite Number. For example: “12 Apple Street Apt 3C” should be entered as “123 C Apple Street” If you are still having difficulties, please contact the Support Team at support+keithurban@onelivemedia.com.