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Ticketing/Tour Information

  • How does pre-sale ticketing work?
  • What are the terms and conditions of Pre-sale ticketing for members of...
  • When does my show go on sale?
  • When is the Pre-sale?
  • When is Keith Urban coming to my area?
  • What if a tour date isn't listed?
  • Where can I call for Ticketmaster ticket buying and customer...
  • Who administers ticket sales?

Fan Membership

  • How do I join Keith Urban's fan club?
  • How much does it cost to join the 'Ville?
  • How soon after joining the Phoenix Club will I have access to member benefits?
  • How can I upgrade my Free membership to The 'Ville: Phoenix Club?
  • What are the rules of The 'Ville?
  • Who do I contact regarding technical issues with the website?
  • Where can I find my unique presale code?
  • How do I change my password?
  • How do I change my profile picture?
  • How do I turn auto renewal off on my account?
  • How does auto renewal work?
  • I am trying to sign up my son/daughter/spouse, but he/she doesn't have his/her own email address. What can I do?
  • I've received an address verification error, what do I do?
  • Why isn't my credit card being accepted?
  • What are the benefits of The 'Ville: Free tier?
  • What are the benefits of The 'Ville: Phoenix Club tier?

VIP Packages

  • How much are VIP Packages?
  • How many VIP Packages are there?
  • I ordered a VIP package, what do I do next?
  • Will I get anything in the mail?
  • Can I get a refund on my VIP package?
  • Can I change the name for pick up?

Store Help

  • I've received an address verification error, what do I do?
  • How much is shipping & handling?
  • How do I place an order on Keith Urban's Store?
  • What is your return/exchange policy?
  • What payment methods can I use in the Keith Urban Store?
  • Who can I contact if I have a store related issue?
  • Why isn't my international credit card being accepted?

General

  • How can I get a song I wrote to Keith Urban?
  • How do I send fan mail to Keith Urban?
  • I have a question that is not answered here, what should I do?

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